Customer Experience Associate - Licensing and Compliance
6 days ago
🇺🇸 United States – Remote
💵 $10 - $23 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚔 Compliance
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• The Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support • Answer questions professionally and assists customers by completing a task or process for them • Provide exceptional customer service to customers • Deescalate frustrated customer situations • Find solutions to provide an exceptional customer experience
Requirements
• Customer-centric mindset, enjoys providing a service and solving customer problems • Strong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations • Team player committed to supporting other team members • Process-focused and detail oriented, committed to accurate documentation • Technologically proficient – able to learn, utilize, and navigate a variety of external and internal systems
Benefits
• Eligible for all medical, dental, and vision benefits on Day 1 • 401k with employer match, vested on Day 1 • Generous PTO plan with paid holidays + floating holidays • Development and Growth Opportunities • Opportunity to contribute to the future of a growing, global organization • Possibility of hybrid work after completion of training period
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