respond.io
respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.
Multi-channel Messaging • Messenger for Business • Whatsapp for Business • Whatsapp • Facebook
Customer Support Associate - Spanish Speaker
February 7
respond.io
respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.
Multi-channel Messaging • Messenger for Business • Whatsapp for Business • Whatsapp • Facebook
📋 Description
• Customer Support Associates are pivotal to the company’s success. • Go-to resource for clarification, support technical matters, and drive customer satisfaction. • Deliver high-quality support for our SaaS product. • Communicate technical solutions, resolve inquiries timely, and monitor customer questions. • Empower customers to navigate on-demand success resources and collaborate with multiple teams.
🎯 Requirements
• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company. • Excellent communication skills in English and Spanish. • Ability to explain complex ideas clearly. • High level of empathy and proactive individual. • Exceptional ability to follow established processes with precision. • Excellent organization and time management skills. • Teamwork mentality and willingness to assist wherever needed. • Experience with video calls, voice calls, and live chat support.
🏖️ Benefits
• Medical allowance to support health and wellness needs. • Flexible working environment and hours that fit your lifestyle.
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