Commercial Operations Generalist - German Speaker

October 17

Apply Now

Receive Emails with Similar Jobs

Retinai

WebsiteLinkedInAll Job Openings

medical image analysis • artificial intelligence • machine learning • med-tech • ophthalmology

11 - 50

Description

• About Us • Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. • Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. • Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare. • Responsibilities • Together with the CSM Team, analyze customer needs to improve the overall customer experience. • Support with the implementation and improvement of onboarding framework and processes. • Assess Customer Support practices and support the introduction of new practices in tandem with the CS Function/Department. • Support managing and resolving customer requests and complaints. • Support Cross-integration and mediation between customers and the organization. • Support the CSM Lead and Team in the definition of short- to mid-term strategies. • Support documentation and improvement of processes. • Support the ongoing development and creation of user-facing support packages. • Support Customer Feedback collection (PMCF) and analysis. • Support improvement of Customer Feedback collection. • Support efforts for license renewal and customer retention.

Requirements

• Proficiency in German and English is required. • Min. of 2 years experience in a Relationship/Customer Success/Account Management or supporting role. • Familiarity with cloud-based platforms and AI technologies. • Google Suite proficiency as well as Microsoft Office. • Experience in working with a CRM System. • Excellent communication and interpersonal skills. • Strong analytical and problem-solving abilities. • Presentation skills are also important. • Ability to work independently and as part of a team. • Self-motivating and proactive. • Previous experience in a software related CSM/AM supporting role is a significant plus. • Remote working experience is also beneficial. • Knowledge of Hubspot is preferred. • Understanding of medical image analysis and related technologies is advantageous. • Basic awareness of medical device regulations in the EU (MDR) and the US (FDA) is beneficial but not essential.

Benefits

• This role is remote, but candidates must be available to work during Central European Time (CET) business hours. • This role may require occasional travel, though not expected to require more than one on-site visit to a client per quarter. • You will play a key role in a growing team, helping to shape the future of customer support at Ikerian AG. • Opportunities for career advancement and professional development within the company.