Customer Support Engineer
September 15
Description
• Perform field service as advised by the call dispatch staff/system. • Carrying out repairs, maintenance and installation of life science instrumentation and their accessories. • Provide onsite user training on defined product groups. • Organizing routine maintenance allocated on a monthly basis. • Ensure all documentation is of the correct revision to undertake service on specific instrument types. • Maintain ancillary documentation to the highest standard. • Align personal working practices with the department’s performance targets. • Maintain personal service spares issued and inventory records to the highest standard.
Requirements
• HND in Electronic Engineering / Biotechnology or equivalent work experience. • Full UK Driving Licence. • Experience in a Customer Service Environment. • Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications. • Previous experience of the products outlined above or similar useful. • Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary. • Negotiating and influencing skills. • Excellent Customer Service skills.
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