Customer Experience Designer

2 days ago

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Rightpoint

WebsiteLinkedInAll Job Openings

IT consulting • digital agency • user experience • sharepoint • microsoft technologies

501 - 1000

💰 Venture Round on 2015-05

Description

• We are led by our deep belief that every company is an experience company today or will need to reinvent themselves to become one. • At Rightpoint, we design experiences, processes, cultures, content, and technologies for companies to transform who they are, how they act, and how they position themselves in the world. • A values-led, friendly organization, we’re grounded in innovation, focused on transformation and intellectual curiosity. • The Service Design team help clients identify strategies and capabilities for a different future state, while bringing together inputs from other disciplines across the firm (research, analytics, user experience, technology, change management) to help make that future a reality. • As a Lead Service Designer, you are equally analytical and imaginative, with a passion for creativity and invention. • You are comfortable with consulting frameworks and qualitative methods. • You bring deep empathy and understand the connection between impactful and meaningful change and the future success for organizations. • The ideal candidate for this role is someone who combines prior consulting experience with the experience or service design space.

Requirements

• 4+ years relevant consulting, agency, or startup experience • Track record of delivering value and high-quality outcomes to the business and achieving results through insightful recommendations • Fluency in and commitment to principles and practices related to creating customer and employee experience • Experience with Design Thinking methodology(s) • Ability to be a key member of complex projects in a fast-paced, supportive culture and environment • Experience with transformation initiatives that involve process and technology implementation • Cross-disciplinary team: Experience and confidence in highly collaborative engagements involving representation from a range of fields including: transformation, change management, process modeling, user experience, and others.