Director, SAP Support
September 16
Description
• Lead the Application support and Manage teams to provide exceptional support for SAP applications • Ensure operational efficiency in servicing global client base through team skill development • Establish and nurture close relationships with clients to enhance client satisfaction • Collaborate with team members in a virtual environment and provide support effectively • Manage escalation situations and guide internal organizations to improve processes
Requirements
• 15+ years relevant SAP Applications experience • 7+ years direct support of application end-users in a corporate environment • 7+ years managing Senior Level IT resources and teams • Deep Technical Expertise in SAP Suite of products • Knowledge of localizations: architecture, implementation, and key functionality • Experience working with Senior Executive Leadership teams as a trusted advisor • Full life-cycle implementation, configuration and or administration experience • Knowledge of SAP maintenance/patching mechanics and Application architecture • Demonstrable history solving complex problems across multiple modules • Working knowledge of ITIL methodology and case management
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