Support Engineer - Oracle Supply Chain Management

October 31

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Rimini Street

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PeopleSoft • Oracle Database • Oracle E-Business Suite • SAP • JD Edwards

1001 - 5000

Description

• Provide exceptional remote-based support for mission-critical Oracle eBusiness Suite SCM modules. • Responsible for Operations support for SCM modules, including Month-End Close, Year-End Close activities. • Responsible to develop ad-hoc SQL queries & analyze medium complexity data sets in response to Customer needs. • Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems. • Provide new or modified application configuration to resolve incidents. • Provide support for Integration testing, User Acceptance Testing during Release cycles. • Replicate reported issues as needed for troubleshooting. • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting. • Advise end users and junior coworkers on application functionality and capabilities.

Requirements

• 5+ years of Oracle eBusiness Suite experience in SCM, PO, INV is mandatory. • Exposure to any of the following modules is desirable – Discrete Mfg / EAM. • Strong Experience of providing operations and maintenance support to clients on Oracle EBS 11i (desired) & R12 is mandatory. • Experience of analyzing and resolving production issues and performing Root Cause Analysis is mandatory. • Ability to write basic PL/SQL queries to debug is essential. • Ability to develop test scenarios, support unit testing and user acceptance testing. • Experience of creating functional specification (BR.100) and test scripts documents (TE.40) for custom objects. • Implementation experience would be an advantage but it not mandatory. • Experience with localizations and global implementations would be an advantage.