Support Audio Engineer
November 29
Description
• Riverside empowers companies to record podcasts and video interviews remotely in studio-quality. • Our global teams work together to provide the highest quality support and advocate for our customers’ needs by bringing the valuable information we collect back to our Product team. • Continuously learn and develop one's skill set. • Ensure the highest quality customer service, while working in a remote environment. • Interacting with users by video call, chat, and email. • Assist with setting up customers for remote recording and offer live troubleshooting.
Requirements
• 1 to 3 years of proven experience as a sound/audio engineer. • Experience with sound editing and recording equipment (e.g. mixing consoles). • Working knowledge of recording software (DAW) and hardware (e.g. Pro Tools). • Based in Mexico. • Tech-savvy. • Solution-oriented. • Enjoys the puzzle of solving open-ended problems. • Quick learner and loves it. • Enjoy helping people. • High level of empathy. • Native level English - must! • Able to work in a fast-paced and dynamic environment. • High flexibility for schedule changes. • A minimum of 30 MBPS internet speed when working from home. • A degree in audio/sound engineering, audio recording program, or theater arts focusing on audio/sound, and or a related field is a plus.
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