Associate People Operations Partner

September 15

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Rocket Software

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Storage • Networks and Compliance • Application Modernization • Archive & Backup Management • Supply Chain Integration (EDI & Managed File Transfer)

1001 - 5000

Description

• The Associate People Operations Partner is multifaceted and encompasses guidance to employees and managers in all People-related procedures with a focus on process improvement and global scalability. • This role is integral to supporting our Global People Services helpdesk, supporting local HR in EMEA, managing employee lifecycle events, and driving process improvements and operational efficiency. • The Associate People Operations Partner is the first point of contact for managers, employees, and cross-functional stakeholders who require People-related assistance and helps navigate the various facets of People policies and procedures. • This role will support key assigned People Operations projects to improve the quality of service to Rocket’s internal customers and help leaders and managers leverage Rocket’s People resources more efficiently.

Requirements

• Minimum of 2-3 years of experience in an HR role with a focus on employee lifecycle management and helpdesk support, operations, or business partnership. • Proven experience working with Workday. • Strong understanding of HR practices and regulations in Bulgaria, and EMEA generally. • Ability to demonstrate solid expertise related to HR administration including a solid understanding of best practice, policies and procedures, ideally in an international setting. • Demonstrated ability to drive process improvements and implement automation solutions. • Excellent English communication skills, both written and verbal, a strong customer-centric approach. • Ability to handle sensitive information with confidentiality and professionalism. • Strong analytical and problem-solving skills with attention to detail. • Proficiency in using Jira or similar ticketing systems preferred. • Knowledge of local benefits and local payroll function a plus.