AWS Connect Developer

October 24

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Description

• Deploy and manage Amazon Connect instances: Set up and configure Amazon Connect within the AWS ecosystem, ensuring high availability and scalability. • Develop and modify contact flows: Design, implement, and modify contact flows to meet the business requirements and improve customer interaction. • Integrate with AWS services: Utilize AWS Lambda, AWS API Gateway, and other AWS services to enhance the functionality of contact centers. • Collaborate with stakeholders: Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver solutions that align with business goals. • Troubleshoot and optimize: Monitor deployed solutions, identify and resolve issues, and make adjustments to optimize performance and functionality. • Documentation: Create detailed documentation regarding the architecture, configuration, and operation of the solutions provided.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent field experience. • Proven experience with Amazon Connect including deployment and management of environments. • Strong understanding of AWS services, particularly Amazon Connect, DynamoDB, AWS Lambda, AWS API Gateway, and AWS IAM. • Experience in programming with languages such as Python, JavaScript, or similar. • Strong problem-solving skills and ability to work under tight deadlines. • Excellent communication skills and ability to work effectively in a team environment. • Ability to handle multiple tasks simultaneously and prioritize accordingly. • Certification in AWS, particularly AWS Certified Solutions Architect or AWS Certified Developer. • Experience with frontend technologies (HTML, CSS, JavaScript) for creating customer interfaces. • Previous work with CRM and ERP integrations. • Familiarity with machine learning and AI tools within AWS to enhance customer interaction. • Experience in Agile development environments. • Proactive in learning new technologies and techniques.