Senior Product Manager - Customer Journey

December 3

Apply Now

Receive Emails with Similar Jobs

RoomPriceGenie

WebsiteLinkedInAll Job Openings

Revenue Management • Independent Hotels • B&B's • Hotel Software • Machine Learning

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Seed Round on 2022-12

Description

• About RoomPriceGenie: Founded in 2017, RoomPriceGenie helps hoteliers achieve optimal pricing. • Role: As the Product Manager for the Customer Journey, optimize customer experience from lead generation to retention. • Responsibilities: Define vision and roadmap, improve onboarding flows, drive conversion rates, develop customer health tools, and enhance upselling strategies.

Requirements

• Proven experience as a Product Manager, ideally in SaaS or customer-focused products. • A user-centric mindset with the ability to design intuitive experiences that deliver measurable results. Experience in conducting user interviews and gathering insights to enhance the customer experience. • Deep understanding of customer journeys and lifecycle management, including onboarding, retention, and upselling. • You thrive on enabling cross-functional teams to build outstanding products by fostering collaboration, providing clarity, and removing obstacles. • Excellent analytical skills to derive insights from tools like Posthog, logs, and health reports. • Strong collaboration and communication skills to align stakeholders and cross-functional teams. • Experience with subscription models, customer success tools, and upselling strategies.

Benefits

• Hybrid Office Model: Work your way! Whether you’re a remote work ninja, love the hustle of the office, or enjoy a mix of both, we empower you to choose the setup that suits you best. • One Team, One Vision, One Goal: We’re in this together! Our Genies are laser-focused on our mission, collaborating to make magic happen. It’s no wonder we score a stellar 9.3 from our team members! • Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun. Plus, enjoy regular hangouts in our offices to keep the camaraderie alive. • Growth and Development: We’re all about lifelong learning! Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. • 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time to recharge and explore the world. • Birthday Celebrations: It’s your day, so take it off! Celebrate your birthday the way you want, guilt-free. • Flexible Hours: We get it—life happens! We offer flexible working hours to help you balance your work and personal life seamlessly. • Wellbeing Matters: Your mental health is a top priority. Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life.