Senior Technical Support - Integrations Manager
December 9
Description
• About RoomPriceGenie: Founded in 2017, dedicated to helping hoteliers achieve optimal pricing. • Developed a powerful solution enabling hotels to set the right prices in seconds. • A pivotal role in bridging technical innovation and customer satisfaction at a fast-growing B2B SaaS company.
Requirements
• Professional Experience: • Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry. • Familiarity and a solid understanding of hotel operations and KPIs. • Experience with hotel technology solutions such as Property Management Systems or Channel Managers. • Technical Skills: • Familiarity with ticketing systems (such as Hubspot). • Basic understanding of APIs (e.g., REST API) and data formats like JSON and OTA XML. • Ability to read and interpret log files (JSON, XML) and communicate technical details effectively. • Experience and understanding of reports like revenue, occupancy, and night audit (a plus). • Hands-on familiarity with tools such as Postman or similar technical platforms. • Soft Skills: • A strong sense of urgency, persistence, and commitment to meeting deadlines. • Customer-focused mindset with a passion for delivering exceptional customer service. • Exceptional attention to detail and self-direction. • Outstanding communication skills—able to articulate complex ideas and collaborate effectively. • A team player with a high ownership mentality, taking pride in your work and driving projects to completion. • Fluent in English with the ability to engage in technical discussions confidently.
Benefits
• Hybrid Office Model: Work your way! Whether you’re a remote work ninja, love the hustle of the office, or enjoy a mix of both, we empower you to choose the setup that suits you best. • One Team, One Vision, One Goal: We’re in this together! Our Genies are laser-focused on our mission, collaborating to make magic happen. • Epic Team Gatherings: Every year, we bring our global crew together for networking, brainstorming, and fun. • Growth and Development: We’re all about lifelong learning! Level up your skills with personal and professional development opportunities. • 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time to recharge. • Birthday Celebrations: It’s your day, so take it off! Celebrate your birthday the way you want, guilt-free. • Flexible Hours: We get it—life happens! We offer flexible working hours to help you balance your work and personal life. • Wellbeing Matters: Your mental health is a top priority. Every Genie gets access to Headspace, the leading meditation app.
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