Senior Technical Support - Integrations Manager

December 9

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RoomPriceGenie

WebsiteLinkedInAll Job Openings

Revenue Management • Independent Hotels • B&B's • Hotel Software • Machine Learning

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Seed Round on 2022-12

Description

• Act as the connection between the RoomPriceGenie tech team and end customers. • Provide professional support in managing relationships with our technical partners. • Develop and maintain comprehensive documentation for integrations. • Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.

Requirements

• Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry. • Familiarity and a solid understanding of hotel operations and KPIs. • Experience with hotel technology solutions such as Property Management Systems or Channel Managers. • Familiarity with ticketing systems (such as Hubspot). • Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML. • Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners. • Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry (a plus). • Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous). • A strong sense of urgency, persistence, and commitment to meeting deadlines. • Customer-focused mindset with a passion for delivering exceptional customer service. • Exceptional attention to detail and self-direction. • Outstanding communication skills—can clearly articulate complex ideas and collaborate effectively. • A team player with a high ownership mentality, taking pride in work and driving projects to completion. • Fluent in English with the ability to engage in technical discussions confidently.

Benefits

• Hybrid Office Model: Work your way! • One Team, One Vision, One Goal: We’re in this together! • Epic Team Gatherings: Every year, we bring our global crew together • Growth and Development: We’re all about lifelong learning! • 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. • Birthday Celebrations: It’s your day, so take it off! • Flexible Hours: We get it—life happens! • Wellbeing Matters: Your mental health is a top priority.