Technical Account Manager

September 30

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Rossum

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Artificial Intelligence • Machine Learning • data capture • rpa • process automation

201 - 500

Description

• As a Technical Account Manager at Rossum, help customers achieve success by leveraging AI and intuitive user interface • Work closely with customers to understand their unique business and technical needs • Guide customers through technical challenges they may encounter • Maintain great customer experience on technical and commercial side • Consult with product team on continuous improvement • Responsible for project management of complex customer projects • Main technical contact throughout customer contract.

Requirements

• Strong customer-facing skills • Hands-on technical background • Experience with other SaaS products including API, integration, configuration, and customization • Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points • Deliver clear, structured, and convincing presentations • Frame difficult problems by breaking them down for easier analysis • Project management and ability to coordinate with multiple stakeholders • Communicate designs and ideas clearly • Foster UX sensitivity and simplify workflows • Honest and base opinions on data, open to good arguments • Strong problem-solving skills • Basic scripting in Python for senior TAMs.

Benefits

• Working with self-driven people who love what they do and continuously try to learn how to do it better • Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office • 80/20 split between base salary and variable compensation based on customer retention and usage. • We designed the Employee Stock Option Plan as the fairest in Prague. • Enjoyable working environment in a very diverse team (35+ nationalities). • High-end laptop & other necessary tech • 5 weeks of vacation, flexible working hours, and home office setup. • Tasty snacks & the best coffee and tea in Prague. • English language lessons on all levels. • Multisport card to get your workout at any of 2 700 places in Czechia.