Technical Account Manager
October 10
Description
• As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows. • You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way. • To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning. • Senior TAMs should be able to do at least basic scripting in Python.
Requirements
• Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points • Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there • Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective • Enjoy project management and have the ability to coordinate projects with multiple stakeholders • Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations • Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows • Are honest and base your opinions on data, but don’t cling to it in the face of good arguments • Have strong problem-solving skills with a hands-on technical background • Have experience with other SaaS products, including API, integration, configuration, and customization
Benefits
• Working with self-driven people who love what they do and continuously try to learn how to do it better • Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office • 80/20 split between base salary and variable compensation based on customer retention and usage. • We designed the Employee Stock Option Plan. • Enjoyable working environment in a very diverse team (35+ nationalities). • High-end laptop & other necessary tech. • Flexibility, extra days off, parental leave and sick days. • Tasty snacks & the best coffee and tea in Prague. • English language lessons on all levels.
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