Technical Account Manager

January 28

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Rossum

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Rossum is a company specializing in AI-first, cloud-native document processing and automation. It provides an end-to-end solution for automating transactional document workflows, including receiving documents, validating data, and triggering automated actions. The platform leverages machine learning and proprietary language models to achieve high accuracy and efficiency in processing both structured and unstructured documents. Rossum is used across various industries such as finance, logistics, and manufacturing, offering integrations with ERP systems like SAP and Oracle NetSuite. With a focus on reducing manual workload and increasing automation rates, the company is recognized as a leader in the field of intelligent document processing.

Artificial Intelligence • Machine Learning • data capture • rpa • process automation

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows. • You will work closely with customers to understand their unique business and technical needs, and guide them through any technical challenges they may encounter along the way. • To be successful in this role, you should have strong customer-facing skills, hands-on technical background, and enjoy solving problems through data extraction and solutioning. • Experience with other SaaS products and programming languages like Python and JavaScript are valued, but not mandatory. • Your bread and butter will be tweaking and configuring the customer’s account in order to achieve a great user experience.

🎯 Requirements

• Enjoy working with customers, exceeding their expectations, and uncovering their needs and pain points • Are able to deliver clear, structured, and convincing presentations about your vision for the account and your plan to get there • Are able to frame difficult problems by breaking them down for easier analysis and fostering a solution-oriented perspective • Enjoy project management and have the ability to coordinate projects with multiple stakeholders • Able to communicate designs and ideas in a clear and descriptive manner, so the customers can understand and follow your recommendations • Foster UX sensitivity and aim to make the customers’ lives better by simplifying their workflows • Are honest and base your opinions on data, but don’t cling to it in the face of good arguments • Have strong problem-solving skills with a hands-on technical background • Have experience with other SaaS products, including API, integration, configuration, and customization

🏖️ Benefits

• Working with self-driven people who love what they do and continuously try to learn how to do it better • Gaining first-hand insight into how companies of different sizes, industries and regions go through complete transformation of their back-office • 80/20 split between base salary and variable compensation based on customer retention and usage. • We designed the Employee Stock Option Plan. • Enjoyable working environment in a very diverse team (35+ nationalities). • High-end laptop & other necessary tech. • Flexibility, extra days off, parental leave and sick days.