Customer Experience Agent, French
August 7
Description
• Handle all customer and Trust & Safety inquiries and issues via multiple channels, including messaging, phone, email, and API, ensuring friendly and efficient resolution. • Meet and exceed individual and team performance expectations. • Treat customers as part of our community, demonstrating a passion for exceptional service. • Take initiative to identify process improvements and contribute to the team's success. • Collaborate with internal teams and stakeholders to address complex issues and improve overall customer experience and safety. • Adhere to company policies, procedures, and guidelines while maintaining professionalism and integrity. • Support ad-hoc projects and initiatives as needed.
Requirements
• This position requires a Tue-Sat schedule. Full availability for this shift is essential, including the ability to work on bank holidays on a rotational basis • 1 year Experience in customer support or call centers, where handling inquiries, complaints, and providing solutions was a primary responsibility. • Ability to convey information clearly and effectively to customers and team members, both verbally and in writing • Customer-focused approach and driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results • Comfortable working according to given daily schedule and availability to work Saturdays and Bank Holidays on rotation basis • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming • Quick learner: ability to ramp up quickly and act on feedback constructive • Flexible. Everything can change very quickly and you know how to adapt • Love being part of a dynamic team in a growing company • Punctual attendance and reliability • Adaptability to Change • Fluent level of English and French is required • Must reside in Spain • Available to start in mid-September
Benefits
• Competitive compensation • Permanent contract • Pension Plan • Meal tickets through Cobee • Generous PTO Allowance • Private health insurance • Discounted Gym Membership • Bring your dog to work (and unlimited puppy time) • Monetary help for adopting a dog plus yearly credit to use on our platform • Grab snacks, fresh fruit, in our kitchen to keep yourself going • Regular team activities, including happy hours, game nights, and more
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