Sales Operations Associate

October 20

Apply Now

Receive Emails with Similar Jobs

Rovo - Do more sport

WebsiteLinkedInAll Job Openings

Sports • Sports Technology • Social Network • Marketplace

2 - 10

💰 $473k Seed Round on 2018-08

Description

• We are seeking an enthusiastic and detail-oriented Sales Operations Associate to join our growing team at Assembly. • This role will be pivotal in providing top-tier customer support for inbound sales and post-order communications. • Reporting directly to the CRO, support a team of two Account Executives (AEs). • Respond promptly to inbound inquiries via email and social media, providing detailed information about Assembly’s services and products. • Guide new clients through the onboarding process, ensuring they are comfortable using the Assembly Studio. • Monitor customer orders from inception to delivery, ensuring all specifications are met and timelines adhered to. • Develop strong relationships with clients, understanding their needs and ensuring exceptional service. • Gather and analyze customer feedback to identify trends and recommend improvements.

Requirements

• Must Have : 5+ years of experience in a customer-facing role (sales support, account management, or customer success). • Strong communication skills, both written and verbal, with an ability to articulate complex information clearly and effectively. • Proven track record of managing multiple projects and priorities in a fast-paced environment. • Experience with CRM systems (Like Hubspot) and tools for tracking leads, managing orders, and client communication. • Strong problem-solving skills with a focus on customer satisfaction. • Highly organized with great attention to detail. • Nice to Have : Experience in the fashion, apparel, or customization industry. • Familiarity with supply chain processes and order management systems. • Proficiency with sales and customer service software such as HubSpot or Zendesk. • Experience working with design tools or a willingness to learn how to assist with basic design customization needs. • Multilingual skills (Portuguese, German, or French would be a plus, given the team locations).

Benefits

• Health insurance coverage. • Flexible work schedules that promote work-life balance. • Generous allocation of 26 vacation days per year. • Collaborative and supportive work environment. • Opportunity for professional growth and development. • Modern and well-equipped office space in a convenient location.