Junior IT Analyst

11 hours ago

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Royal Communications Consultants

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IT Consulting • Engineering • Project Management • Telecommunications • IT Infrastructure

51 - 200

Description

• Gather and document user, business and macro market requirements and feedback through surveys, interviews, and other data collection methods. • Analyze and interpret data from various sources to provide insights and recommendations identifying trends, patterns and insights along the way. • Design and implement data collection sources and maintain surveys and interviews to capture user experiences and IT needs. • Using conversational logs, ticket data, voice recordings prepare detailed reports and presentations to communicate findings. • Build , maintain, and update analytics dashboards to track user satisfaction and other performance metrics, KPIs and other performance indicators based on tools of choice by the business. • Conduct forensic data analysis to identify trends, patterns, and anomalies. • Summarize complex data into understandable formats for stakeholders. • Synthesize data from various sources to provide comprehensive insights into user needs and market best practices. • Assist in preparing reports and presentations for stakeholders. • Ensure financial reports are accurate and provide insights into financial performance. • Collaborate with team members and stakeholders to understand user needs and deliver actionable insights.

Requirements

• Recent college grads with a relevant degree in Computer Science/Technology and class projects/internships will be considered.