Support Engineer
September 10
Description
• Rutter is building a common language for business. • Rutter’s Universal API helps companies automate accounting processes. • Looking for the first dedicated technical support engineer to provide customer support.
Requirements
• Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API. • Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby. • Love working with customers and helping them be successful. • Love asking lots of questions. • Be unsatisfied until the customer problem is well solved. • Be at least somewhat data-driven about outcomes. Proficiency in SQL is a significant bonus. • 2+ years of engineering experience or 4+ years of technical support experience.
Benefits
• Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend • 100% medical, dental, and vision coverage • 16 weeks of paid parental leave • 401K match • Ownership & stake in the company
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