Support Engineer
November 3
Description
• Rutter is building the common language for business. • Rutter is used by companies all over the world to read and write data across commerce, accounting, and payments platforms. • Rutter’s Universal API makes it easy for companies to automate accounting processes, deliver data-driven lending decisions, launch in new markets, and more. • We’re backed by a16z and investors from leading fintech innovators like Plaid, Alloy, Ramp, and Modern Treasury. • We are looking for our first dedicated technical support engineer, who’d be the primary owner of providing technical support for all our customers. • You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers.
Requirements
• Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API. • Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby. • Love working with customers and helping them be successful. • Love asking lots of questions. • Be unsatisfied until the customer problem is well solved. • Proficiency in SQL. • 2+ years of engineering experience or 4+ years of technical support experience.
Benefits
• Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend • 100% medical, dental, and vision coverage • 16 weeks of paid parental leave • 401K match • Ownership & stake in the company
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