RXO, Inc.
RXO, Inc. is a leading provider of asset-light transportation solutions, focusing on creating more efficient ways for shippers and carriers to move freight. The company leverages technology to optimize logistics and enhance service delivery in the transportation industry.
Senior Manager, Client Solutions
March 24
RXO, Inc.
RXO, Inc. is a leading provider of asset-light transportation solutions, focusing on creating more efficient ways for shippers and carriers to move freight. The company leverages technology to optimize logistics and enhance service delivery in the transportation industry.
📋 Description
• Managing client expectations and ensuring we meet/exceed their service requirements. • Focus on consistently delivering world-class customer service. • Provide leadership to managers; may also provide leadership to supervisors and/or professional staff. • Own the client relationship and provide organizational focus through regular review of KPI metrics. • Monitor client account financial results compared to initial projections and pricing assumptions; address variances as needed.
🎯 Requirements
• 5 years of experience in account management or customer service in a leadership position • Basic knowledge / Strong Fluency /Expert-level user of Windows applications and Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint. • Bachelor’s degree • Ability to create complex formulas in MS Excel; create queries in company software applications. • Thorough knowledge of internal company software applications applicable to position/business unit • Acts as subject matter expert and provides training, troubleshooting and other support for software applications managed by business unit (i.e. COGNOS, FIS, Incentive Scorecards) • Understands and is familiar with the most widely known and emerging tools, technologies, and social applications.
🏖️ Benefits
• Competitive pay • Paid time off includes: 9 holidays, Earn up to 15 days PTO, 40 hours bereavement leave, 8 hours volunteer time, jury duty, at least 2 weeks family bonding leave, 40 hours prenatal care leave, 40 hours COVID-19 leave • 401(k) with up to 4% company match • Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accident and personal loss, business travel, legal services • Employee Assistance Program (EAP) • Tuition reimbursement, adoption assistance • Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
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🇺🇸 United States – Remote
💵 $120k - $160k / year
💰 Convertible Note on 2018-08
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