Senior Data Analyst
March 21
Description
• Measure, track, and analyze operations efficiency, identify trends, work with stakeholders to understand root causes, and translate learnings into actionable insights. • Build, own, and maintain key performance metrics and dashboards and present insights to business partners and executive leadership. • Formulate success metrics to improve the effectiveness and efficiency of our client’s Global Guest Service systems and processes. • Provide strategic insights into inbound and outbound interactions • Partner with multiple internal stakeholders to build datasets, conduct robust analyses, and translate data into actionable insights for Contact Center performance. • Work closely with other data partners (eg. Data PMs, BI, and Data Engineers, etc.) to scale our client’s data ecosystem and enable cross-functional projects.
Requirements
• Results-oriented individual with the ability to identify dependencies, and leverage multiple sources of information at once • 4+ years of experience in an analytics role at a public or high-growth start-up • Advanced skills in SQL with the ability to write complex and optimized queries • Proficiency in Tableau or other data visualization tools • Experience with experiment design and statistical test analysis • Experience in Python and/or R is a big plus • Previous experience in Contact Center analytics is preferred but not required • Ability to prioritize and respond to analytics requests in a fast-paced environment • Intellectually curious and excited to learn
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