Automotive Technician - Claims Support, Bilingual French/English

October 30, 2024

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Safe-Guard Products International

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Safe-Guard Products International is an industry leader that provides comprehensive protection plans and advanced data-driven solutions specifically for the automotive sector, including auto, marine, powersports, and RV industries. The company leverages advanced analytics, artificial intelligence, and machine learning to enhance customer experience and drive growth for F&I professionals. With a commitment to reinforce brand loyalty, Safe-Guard supports over 12,000 dealers and protects more than 40 million customers across North America, offering products such as vehicle service protection, guaranteed asset protection, and electric vehicle protection.

Tire & Wheel Protection • Dent Protection • Windshield Protection • Appearance Protection • Key Protection

501 - 1000 employees

Founded 1992

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2007-07

📋 Description

• Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. • This is not your typical Service Writer role! • We are looking for current and former Service Advisors who want to take their careers to another level in a professional office environment. • If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! • We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. • This is a key role in our rapidly growing organization and can lead to rapid advancement for you. • This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. • The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes. • Handles claims related calls per work schedule performing within defined metrics. • May have to order an inspection when claim is over a certain amount or possible fraud. • Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor. • Master understanding of clients, agents, and contract terms and conditions. • Support other team members in assisting customers when situation requires involvement. • Escalates "Hot Issues" to team lead, supervisor, or managers when unable to resolve satisfactorily. • Participates in all training as required to perform the duties of the role. • Takes initiative to resolve an issue rather than allow an issue to continue. • Performs other related duties as required and/or assigned. • The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

🎯 Requirements

• High School Diploma or equivalent • Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor) • Must possess strong Automotive Technical and Mechanical knowledge • Bilingual with the ability to read, write and speak BOTH English and French in a business setting • Must have strong computer skills and the ability to troubleshoot and service policy issues • Must be proficient in Windows and MS-Office Products • Strong analytical and problem solving skills • Superior verbal/written skills and communications skills • Good punctuation, spelling, mathematical, grammar and attention to detail • Strong interpersonal skills essential • Ability to exercise sound judgment when interacting with customers • Must be authorized to work in Canada • Must be able to successfully pass a background check • Preferences: Experience in customer service, insurance claims, or call/claims center environment • College degree

🏖️ Benefits

• Auxiliary Medical, Prescription, Dental, and Vision Insurance • Registered Retirement Savings Plan • Long-Term Disability Insurance • Life Insurance • Pet Insurance • Paid Holidays and Paid Time Off • Employee Referral Program • Employee Assistance Program • Wellness Programs • Paid Community Service Opportunities • Tuition Reimbursement Program • Ongoing Training & Personal Development • And More!