Professional Services Consultant - Team Lead

December 9

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Safeguard Global

WebsiteLinkedInAll Job Openings

Global Managed Payroll • Global Outsourcing • Global Professional Services • Global Employer of Record • Global HR Consulting

1001 - 5000 employees

🤝 B2B

📋 Compliance

👥 HR Tech

💰 Venture Round on 2019-05

Description

• The Team Leader (TL) will provide direct supervision to a team of Implementation Solution Design Consultants in their region. • The TL is expected to cultivate a culture of professionalism and high performance with the team. • This first-level supervisory position plays a critical role delivering productivity, quality and Project Stakeholder satisfaction with regards to the SDC solutions for Global Implementation projects. • The TL will proactively review project weekly objectives and will ensure team members complete project milestones on time and within performance standards. • Establish a ‘high performance’ culture, coaching SDCs where necessary on work methods and by modelling a high level of personal accountability and goal achievement. • Foster a positive team environment, ensure collaboration between team members within the team and with colleagues in other departments. • Promote “best practice execution” by analysing current processes/procedures, identifying new methods, and documenting via process maps and desktop procedures. • Foster strong working relationships with the global Operations Teams by ensuring the team deliverables are high quality and aligned to the standards of the Operations process requirements. • Develop exceptional talent, through proactive recruiting plans, careful employee development plans, and timely succession planning maps. • Set clear objectives and goals, monitor the individual performance, identifying deficiencies in skill sets to improve training and the overall development of Safeguard Global talent. • Collaborate with Regional Managers and other Global Implementation Team Leaders to organise the team and its workload. • Ensure all projects have sufficient resources to cover for holidays, absences and/or peak processes during the project schedule. • Ensure each team member understands his/her responsibilities for compliance and audit (including SOC1 requirements), and verify that audit documents are completed routinely. • Address client issues or complaints as they arise, and escalate in a timely fashion if necessary. • About Us: Safeguard Global builds adaptive solutions for organizations seeking to thrive in the global economy.

Requirements

• Global Payroll knowledge or experience a distinct advantage • A thorough understanding of data flow, relationships and movement into and out of different systems • Excellent communication skills both written and verbal; with the ability to communicate effectively and professionally at all levels. • Strong client management/ relationship building skills. • Organizational and time-management skills • PC skills especially MS excel for reporting • Needs to operate in a structured and organised way • Is an influencer; understands the drivers for change and able to state case clearly and influence others. • Aptitude for analytical thinking in creating solutions. • A proven organiser; must be able to prioritise personal workloads and help others do the same. • Tenacious; will work diligently through to completion of task, whilst remaining objective. • Must be able to work in harmony with other team members and use own initiative for broadening own expertise and experience. • Be calm under pressure. • Bi-lingual in EMEA language (Spanish, German, French, etc.) helpful