sa.global
Microsoft Dynamics 365 • Microsoft Dynamics AX Solutions • ERP Implementation • ERP Consulting • Microsoft Dynamics CRM
Dynamics 365 Customer Engagement - Technical Architect
August 27
sa.global
Microsoft Dynamics 365 • Microsoft Dynamics AX Solutions • ERP Implementation • ERP Consulting • Microsoft Dynamics CRM
Description
• Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability • Collaborate with business stakeholders, functional consultants, and business analysts to gather and analyse business requirements, translating them into technical specifications and solution design documents • Develop integration strategies and design integration solutions between D365 CE and other systems within the organization's IT landscape as well as with third-party applications and external data sources • Provide guidance and oversight to development teams in the customization and configuration of D365 CE to meet the specific business needs of the client • Design the data model, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance • Define security models and access control strategies while ensuring that the implemented solution complies with relevant security and data privacy standards • Analyse and optimize the performance of D365 CE solutions, identifying bottlenecks and implementing improvements to enhance system efficiency • Technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture • Establish and enforce governance processes to ensure the quality, consistency, and compliance of D365 CE solutions across the organization • Communicate complex technical concepts to non-technical stakeholders effectively, facilitating discussions and decision-making related to the solution design • Keep abreast of the latest features, updates, and best practices related to D365 CE and ensure that the organization is leveraging the platform effectively.
Requirements
• Proven experience as a Technical Architect or similar with a focus on D365 CE implementations • Demonstrated 10-15 years of experience in D365 CRM/CE • Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations • Proficient in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI • Expert level in data migration strategy, data modelling, and data integration • Well-versed on previous versions of Dynamics CRM (2015/2016) • Familiar with D365 CE SDK, development tools, and Azure services • Vast experience in presales and configuring demos • Proven experience with integration tools and methods to connect D365 CE with other systems • Excellent problem-solving and analytical skills with the ability to translate business requirements into functional solutions • Exceptional leadership skills, interpersonal skills, and communication skills with the ability to work collaboratively and effectively with cross-functional teams and stakeholders • Microsoft certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert) are highly desirable • MBA in Sales, Marketing, Operations or Post-Graduate Degree • Ability to work independently and as part of a global team • Possess strong relationship-building expertise with a wide and varied audience, internally and externally • Strong attention to detail and a keen desire to deliver the highest quality solutions to customers • Excellent business communication skills with effective presentation and demonstration skills.
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