sa.global
sa. global is a leading Microsoft Implementation Partner specializing in project-based cloud ERP and CRM solutions. The company provides expert consulting, implementation, and support services for Microsoft's cloud-based business applications, including Dynamics 365 for Finance, CRM, and enterprise resource planning systems. sa. global is well-regarded for its ability to integrate AI-driven enhancements into Microsoft's cloud solutions, strongly emphasizing services for the professional services sector and project-driven businesses.
Microsoft Dynamics 365 • Microsoft Dynamics AX Solutions • ERP Implementation • ERP Consulting • Microsoft Dynamics CRM
ERP Service Manager - Global Managed Services
March 19
sa.global
sa. global is a leading Microsoft Implementation Partner specializing in project-based cloud ERP and CRM solutions. The company provides expert consulting, implementation, and support services for Microsoft's cloud-based business applications, including Dynamics 365 for Finance, CRM, and enterprise resource planning systems. sa. global is well-regarded for its ability to integrate AI-driven enhancements into Microsoft's cloud solutions, strongly emphasizing services for the professional services sector and project-driven businesses.
Microsoft Dynamics 365 • Microsoft Dynamics AX Solutions • ERP Implementation • ERP Consulting • Microsoft Dynamics CRM
📋 Description
• sa.global is looking for a driven Service Manager with ERP experience (preferably Dynamics) to join our Global Managed Services Team. • This role can be based in Indonesia, Malaysia, or the Philippines. • The Service Manager holds a pivotal role in ensuring the delivery of exceptional service experiences by prioritizing client needs, maintaining strong stakeholder relationships, exceeding expectations, and driving client satisfaction and loyalty. • Additionally, coordinating a globally positioned technical team of professionals while ensuring optimal service delivery to multiple client accounts. • This role demands a comprehensive understanding of ITIL best practices, managed services, and excellent communication skills.
🎯 Requirements
• Proven experience in Service Management or similar role within a Managed Services environment, with a focus on Microsoft Business Applications • Demonstrated ERP experience, preferably with Dynamics • Understanding or experience working with ITIL framework • Strong organizational skills with the ability to manage multiple priorities and client accounts simultaneously • A strong dedication to ensuring client satisfaction and delivering value to clients • A passion for people and creating an environment that delivers exceptional customer experiences • The ability to engage others through putting the needs of the team first while balancing client priorities • Self-motivated and able to work autonomously and as a team member
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