Call Center Supervisor

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Today’s markets demand new research methods$1. .$1

1001 - 5000

Description

• Training, and preparing call center staff to respond to questions and complaints and troubleshoot problems and challenges. • Ensuring staff understand and comply with all call center objectives, performance standards, and policies. • Answering staff questions regarding best practices or difficult calls. • Filtering call lists and mapping survey responses to increase production for Recruiters • Monitoring and evaluating Recruiter performance including coaching, counseling and collaborating around recruitment processes. • Enforcing policies & procedures • Preparing reports and analyzing data to assist management as they determine goals. • Working with other supervisors and management team members to support staff and maximize client satisfaction. • Ensuring the teams are AE compliant

Requirements

• High School Diploma or equivalent • 0-6 months experience in a call center/customer service environment • 1-year Supervisory experience • Microsoft Office/Computer Literate