SailPoint
SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.
Enterprise Software • Identity & Access Management • Identity & Access Governance • Identity Governance & Administration • Compliance Controls
Senior Triage Engineer
March 18
SailPoint
SailPoint is a leader in identity security solutions, providing an intelligent and autonomous platform designed to meet the evolving security needs of modern enterprises. Their products, including IdentityIQ and Identity Security Cloud, offer a unified and comprehensive approach to managing and securing enterprise identities. SailPoint helps organizations mitigate cyber risks, improve IT efficiency, and maintain compliance through advanced capabilities such as cloud infrastructure entitlement management, non-employee risk management, and data access security. By integrating AI and machine learning, SailPoint enables organizations to streamline identity processes, enhance security measures, and accelerate onboarding. They serve multiple industries, including education, financial services, government, and healthcare, by offering tailored identity governance and administration solutions.
Enterprise Software • Identity & Access Management • Identity & Access Governance • Identity Governance & Administration • Compliance Controls
📋 Description
• Be the first line of defense for complex technical issues escalated from Support Level 1 & 2 teams. • Diagnose, reproduce, and drive resolutions for challenging problems in a SaaS-based microservices architecture. • Collaborate with engineering, product, and DevOps teams to improve the stability and performance of our cloud platform. • Develop a deep technical understanding of SailPoint’s Identity Security Cloud and its microservices-based architecture. • Investigate and triage complex customer-reported issues by analyzing logs, debugging, and reproducing errors. • Work closely with Support, Engineering, and DevOps teams to escalate and resolve critical incidents efficiently. • Contribute to root cause identification and help implement long-term fixes. • Suggest process improvements to enhance troubleshooting efficiency. • Maintain and enhance knowledge base documentation to improve internal and customer-facing support resources.
🎯 Requirements
• 3+ years in a Support Level 2/ 3 or equivalent and higher, Site Reliability, Sustaining, or Implementation organization of B2B Enterprise Software (SaaS preferred, on-premise welcome). • Basic object-oriented code and script comprehension in Java, Python, Ruby or other relevant language. • Strong understanding of microservices architecture and debugging distributed systems. • Passion and expertise working with engineering, product, and support teams. • Knowledge of current development strategies and trends across web and mobile platforms • Familiarity with REST API, AWS, Kubernetes, Docker, OAuth2.0, Microservice Architecture Patterns. • Experience with log analysis and debugging tools (e.g., Kibana (ELK Stack), Splunk, or similar). • Strong problem-solving and analytical skills with a focus on evidence-based debugging. • Excellent communication skills and ability to collaborate effectively across teams. • Experience with the identity security industry, a plus.
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