Senior ServiceNow ITOM and CMDB Developer

October 3

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SailPoint

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Enterprise Software • Identity & Access Management • Identity & Access Governance • Identity Governance & Administration • Compliance Controls

1001 - 5000

Description

• Join SailPoint as a Sr. ServiceNow ITOM and CMDB Developer • Contribute to a team of specialists supporting IT, Employee, and Customer workflows on ServiceNow • Collaborate with stakeholders to gather requirements and deliver ITOM and CMDB solutions • Serve as ITOM/CMDB expert and provide innovative solutions in a dynamic environment • Engage with cross-functional teams to enhance ServiceNow operations and strategy

Requirements

• English and Spanish language proficiency • 5+ years hands on experience with ServiceNow development and administration at an enterprise level designing, building and continuously improving scalable ServiceNow solutions using out-of-box functionality, with a focus on ITOM and CMDB • Strong expertise in ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping and Configuration Management • Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies and scripting using JavaScript • Current implementation specialist certifications for ServiceNow ITOM and Discovery, along with a System Administrator certification • Experience with Customer Service Management (CSM) is a plus • Experience with Glide APIs, Javascript, HTML, XML, AJAX and REST web-services • Strong conceptual understanding of ServiceNow’s relational database and data model • Strong understanding of ITIL methodologies and technical governance • Demonstrated skills associated with software design, modification, implementation and deployment, including object-oriented development concepts • Understanding of key design patterns and large data volume limitations and best practices • Skilled at analyzing and mapping complex business processes to technical solutions, while identifying opportunities for business process re-engineering • Experience with QA methodologies (usability testing, performance testing, automated testing, test scripts, test cases and test plans) • Familiarity with the continuous delivery model and agile development processes • A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies • Must have a high focus on user experience with a propensity for incorporating modern design trends into solution design • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level • Truly enjoys delivering IT solutions and a strong desire to see the continued acceptance and success of those solutions at SailPoint • Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience