Inbound Call Centre Agent - Customer Service Advisor

August 21

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Salary Finance

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We partner with employers to offer benefits that help employees around the world become financially healthier & happier

Employee Benefits • Financial Health • Alternative Lending • Responsible Lending • Financial Wellbeing

201 - 500

Description

• Answering inbound and making outbound calls from new and existing customers. • Giving every customer the best possible experience when they call in • Dealing with vulnerable customers and answering all enquiries with care • Entering accurate records of customer conversations into the customer platform. • Following processes and guidelines that fall in line with company and FCA regulations. • Escalating customer issues with management when the need arises. • Achieving personal and team targets in a contact centre environment. • Staying up to date regarding a company’s products, services and policies. • Maintaining accurate customer records in a company’s customer relationship management

Requirements

• Proven experience working as part of a team • Excellent time management and organisational skill • Efficient administrative skills • Competent numeracy, literacy, and IT skills • A proactive attitude, and enthusiastic • 1 year experience in the contact centre environment

Benefits

• Company bonus scheme 💰 • 25 days holiday with an extra day off on your birthday 🎂 • Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships 🤸 • Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave 🐶 • Great career development in a fast paced environment 🚀 • Regular company socials (post covid, although we've got quite good at virtual ones too!) • Volunteer days as part of our CSR program 🤝 • More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! 🍭