Salesforce is the world’s most trusted customer relationship management (CRM) platform, designed to help businesses grow faster and work smarter. It integrates autonomous AI agents, unified data, and CRM applications to assist marketing, sales, service, and IT teams in creating better customer relationships across various industries. With powerful tools for sales, service, commerce, and marketing, Salesforce provides a connected platform that helps organizations personalize customer engagement at scale.
Enterprise Cloud Computing and Customer Relationship Management
April 2
🏄 California – Remote
🗽 New York – Remote
+1 more states
💵 $251.9k - $384.1k / year
⏰ Full Time
🟠 Senior
🔙 Backend Engineer
🦅 H1B Visa Sponsor
Salesforce is the world’s most trusted customer relationship management (CRM) platform, designed to help businesses grow faster and work smarter. It integrates autonomous AI agents, unified data, and CRM applications to assist marketing, sales, service, and IT teams in creating better customer relationships across various industries. With powerful tools for sales, service, commerce, and marketing, Salesforce provides a connected platform that helps organizations personalize customer engagement at scale.
Enterprise Cloud Computing and Customer Relationship Management
• Salesforce Professional Services is looking for a Technical Architect Director. • You will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. • Serve as a trusted advisor to the client • Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs • Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
• 10+ years enterprise architecture or consulting experience • 2+ years of experience architecting and implementing Trade Promotion Management capabilities for customers • 5+ years of experience leading Salesforce Core Projects • 3+ years of experience in Consumer Goods industry • Strong application design skills combined with strong data, integration, and security architecture skills • Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies • Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience • A great listener with the ability to communicate with people in diverse roles • Proven ability to analyze, design, and optimize business processes via technology and integration • Resourceful and innovative thinker who can work through and solve problems • Strong experience in Integration concepts, designs and patterns
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