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Salsify
The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.
Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange
501 - 1000
💰 $200M Series F on 2022-04
Associate Channel Support Engineer
September 12
Salsify
The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.
Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange
501 - 1000
💰 $200M Series F on 2022-04
Description
• As Salsify’s Customer Support team grows, we are looking for hard-working, customer-focused support professionals to join our team. • As the first line of contact with our customers, you play a crucial role in ensuring their success using Salsify. • You are our customer’s voice within Salsify as we strive to continually improve our product, service, and role as trusted advisors within the e-commerce industry. • As an Associate Channel Support Engineer at Salsify, you will develop and maintain a deep understanding of the Salsify platform and our customers’ specific needs while working alongside a team of dedicated and hardworking technical support professionals across the globe. • You will gain e-commerce industry knowledge while helping our customers win the digital shelf. • We don’t expect you to know everything - we want you to ask questions and learn new things while helping us deliver on our vision.
Requirements
• You have 1+ years of experience in customer-facing, problem-solving technical support positions • You have a working knowledge of programming languages and technologies like Ruby/Python, Regular Expressions, Git/GitHub, CLI/Shell, VS Code, etc • You have deep technical, analytical, and problem-solving skills • You are organized, detail-oriented, and diligent • You have an appetite for knowledge and a desire to guide others - we care more about your ability to learn than pre-existing knowledge • You have a history of dedication and are known among your peers as the go-to person for help • You are motivated to be a self-starter and individual performer, contributing to overall team efficiency and collaboration • You raise opportunities for process improvements and show a willingness to be part of the solution • You have experience with standard support tools like Salesforce, Jira (or similar) • Fluent in english
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