Customer Success Program Architect

22 hours ago

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Salsify

WebsiteLinkedInAll Job Openings

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000 employees

☁️ SaaS

🛍️ eCommerce

🏢 Enterprise

💰 $200M Series F on 2022-04

Description

• Come join a key leader in the industry scaling core commerce infrastructure • Helps brand manufacturers, distributors, and retailers win on the digital shelf • Committed to an equitable, diverse, and inclusive company culture • Global Principal Customer Success Manager supporting clients in Global Accounts segment • Expert in global technology rollouts and scalability • Responsible for delivering exceptional support and driving business strategy • Key strategic position to the growth of Salsify

Requirements

• 10+ years of success with account management, global services delivery and scalability management in a consulting or SI firm • Proven record of driving measurable customer outcomes and success with large, complex customers • Experience leading multiple large, sophisticated technical projects and/or enterprise-level programs • Ability to compel customers and internal partners to act and hold them accountable to their commitments • History leading business transformation programs, including those that involve C-Suite commitment and change management • Track record of fostering a collaborative environment across sales, services, product and marketing peers • Ability to navigate data and people to find answers

Benefits

• Competitive and equitable market rates • Performance and proficiency based pay • Proactive salary adjustments based on market movements • Commission plan or bonus incentives • Equity in the form of stock options • Participation in a Total Rewards plan with health and medical benefits, PTO, and more