Services Program Manager (French-speaking)

September 7

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Salsify

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The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000

💰 $200M Series F on 2022-04

Description

• Overall responsible for assigned client engagements, honoring respective contracts during projects and ongoing PS client engagements and accomplishing the set objectives • Drives a streamlined and successful delivery of engagements in line with Salsify’s processes and SXM implementation guidelines • Manages all aspects of the client experience, including expectation setting, communication, scope, budget, timeline, status reporting, risk management and mitigation. • Effectively assigns and delegates work across multiple project teams including other cross-functional partners in the delivery (both internal and external to Salsify). • Works autonomously through all problem-solving and change situations, and supports and mentors more junior PS resources to achieve a higher level of autonomy • Leads/supports the techno-functional parts of the SXM implementation for assigned SXM engagements • Establishing and maintaining effective relationships with clients by gaining their trust and respect • Through client satisfaction support laying the foundation for upsells & further business • Help achieve the set financial and operational KPIs for the PS team • Support improving PS internal operations and shared knowledge of the evolving SXM solution • Support the general PS team development • Excelling in creating/modifying and maintaining the SXM solution’s data model artifacts (hands-on) • Being highly aware of the impact changes in data model artifacts can have on clients on the SXM platform • Supporting CSMs, sales and pre-sales during the sales cycle for Professional Services input and proposal or statement of work (SoW) creation • Is capable of doing estimations, scoping, and opportunity identification. • Executes all PMO expectations in alignment with Salsify and PS methodology with full autonomy in even the most complex and escalated scenarios

Requirements

• You have excellent verbal communication and presentation skills • You speak English and French fluently (mandatory) • You have a problem-solving mentality • You can deal with stressful and ambiguous situations • You have previous experience in hands-on consulting or software implementation roles • You enjoy the combination of business and techno-functional challenges in your role • You enjoy staying up-to-date on technical advances and solution evolutions • You have leadership and business management skills • You are persistent, determined, proactive and able to take the initiative • You are thorough and pay attention to detail • You lead by example in owning engagements’ overall success • You know when and how to say 'no' to requests