Bilingual Customer Support Specialist

September 14, 2024

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Samsara

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Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Help Customers with a wide range of general inquiries on billing issues and questions • Handle customer questions about contract renewals and cancellations • Solve customer issues and escalations about Samsara products and services • Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests • Ability to prioritize work queue and backlog in addition to incoming customer requests • Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction • Champion, role model, and embed Samsara’s cultural principles

🎯 Requirements

• 1-3 years of experience in a customer-facing role within a contact center environment • English and Spanish Fluency is a must • Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings • Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner • Strong problem-solving skills and a proven ability to deliver a positive customer experience • Exceptional communication skills to effectively communicate with a wide range of customers • Experience in a fast-paced environment managing 20+ cases per day via phone, chat, and email channels • Experience working with ticketing systems (e.g. Zendesk, Salesforce, ServiceCloud) • Ability to work flexible hours (nights and weekends) • Proficient with macOS

🏖️ Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much more