Customer Support Specialist

3 days ago

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Samsara

WebsiteLinkedInAll Job Openings

Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Support Samsara's growing service solutions and provide exceptional customer experience. • Help customers troubleshoot account issues via phone, chat, and email. • Demonstrate strong organizational skills and manage requests efficiently. • Communicate account statuses to a diverse customer base.

Requirements

• 2+ years of experience in a customer-facing role within a contact center environment. • Strong problem-solving skills and proven ability to deliver a positive customer experience. • Experience in a fast-paced environment handling escalated customers. • Exceptional communication skills to effectively communicate with a wide range of customers. • Experience with ticketing systems like Zendesk or Salesforce. • Availability to work flexible hours.

Benefits

• Full time employees receive a competitive total compensation package including health benefits. • Flexible working arrangements and remote work options are available. • Employee-led charity fund, Samsara for Good, contributes to community support. • Opportunities for growth and career development are encouraged.