Manager - Returns and Fulfillment Operations
October 15
Description
• We are a fast-paced, creative, and customer-oriented team looking for a manager for our North American Returns and Fulfillment team. • The role demands operational enhancements in process, application, and business systems automation. • Manage order processing, on-time delivery, sales support, and returns processing by performance metrics. • Manage the Mexico Operations team including hiring and building out the team. • Mentor, train, and develop direct reports to elevate skills for team and individual career progression. • Act as liaison for various cross functional teams including Sales, Customer Success, Technical Support, Finance, Logistics, and Business Operations. • Hire, develop, and lead an inclusive, engaged, and high performing team.
Requirements
• Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products. • 2+ years experience as an operations people manager, or relevant experience in operations field required. • Bilingual (Spanish and English) is required. • B.A./B.S. required, preferably in a business or operations discipline. • Experience managing a team across multiple time zones. • Strong spoken and written language skills for working with multiple teams and publishing documentation. • Familiarity with many business systems solutions for order modifications and handling fulfillment transactions between applications. • Candidate must be based in Mexico (preferably Mexico City), or willing to relocate.
Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working. • Health benefits. • Samsara for Good charity fund. • Much, much more.
Apply Now