Product Support Engineer
July 17
Description
• Solve mission-critical issues across Samsara hardware gateway products • Provide debugging, failure analysis, and design feedback to Firmware and Hardware Engineering teams • Champion Samsara's cultural principles • Perform post-mortem analyses to identify learnings and improvement opportunities • Develop world-class tools and automation for issue investigations
Requirements
• B.S. degree in Electronics, Mechatronics or similar field • Full professional fluency in English and Native level fluency in Spanish • 2-3 years of experience in debugging electrical or automotive systems • Excellent communication, customer service, and interpersonal skills • Demonstrated resourcefulness, creativity, and problem-solving abilities • Ability to work in a fast-paced dynamic environment • Travel to customer locations for on-site investigations as needed (~10% travel) • Automotive or heavy equipment experience • Electro-mechanical systems expertise • Data Analysis skills; Python, SQL and Tableau
Benefits
• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund
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