Strategic Implementation Consultant

5 days ago

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+10 more states

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $97.3k - $130.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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Samsara

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Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Samsara’s Strategic Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. • We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. • In this role, you will be part of our Customer Success Canada team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. • Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. • Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. • Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product.

🎯 Requirements

• 6+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred. • French and English fluency. • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence • Experience supporting or working with technical products • Solutions-oriented with strong problem solving skills • Excellent consultative skills with experience in end to end system implementations • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • Samsara for Good charity fund • and much, much more. • Take a look at our Benefits site to learn more.