Technical Account Manager

December 24, 2024

Apply Now

Receive Emails with Similar Jobs

Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

Description

• As a Samsara Technical Account Manager (TAM), you will build a track record of customer success by leveraging your technical expertise, strong business acumen, bilingual proficiency in English and Spanish, and a commitment to living by Samsara's core values and operating principles. • Your primary responsibilities will be to build and maintain relationships with customers and account teams, develop a technical understanding of your customers’ Samsara implementations, transform their technical support experience, update our system of engagement, and contribute to team growth. • These activities will enable you to proactively set your assigned customers up for success by optimizing their Samsara platform and mitigating risk with particular care during critical peak events. • As a TAM, you will occasionally be the point of contact for significant incidents, being responsible for the customer’s expectations and communications through resolving such incidents. • Our TAM is the primary technical interface on behalf of our customers and works closely across internal and external stakeholders, as required, to address customer needs.

Requirements

• Bachelor's degree in a related field of Management Information Systems or Computer Science. • 5+ years of experience in technical account management, customer success, or a similar role. • Exceptional technical literacy, with the ability to understand and troubleshoot hardware software and API solutions. • Bilingual; Fluency in English and Spanish is a must. • Strong written and verbal communication skills. • Demonstrated ability to build and maintain customer relationships. • Business acumen with a focus on understanding customer needs through a data-informed approach. • Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards. • An ideal candidate also has: • Python coding skills, allowing you to provide enhanced technical support and solutions to our customers. • Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment. • Organized, with a commitment to maintaining accurate account records. • A team player who can collaborate effectively in a fast-paced environment. • Prior experience with Salesforce, Zendesk, Gainsight or Tableau.

Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • Samsara for Good charity fund • much, much more.