Zendesk CRM Developer
5 days ago
Description
• Senior Zendesk Developer – SaaS Platform- Join the team building the state-of-the-art Zendesk Platform • Collaborate with teams in Customer/Technical Support and R&D to create technical solutions • Drive the technical design and best development practices through reviews and interactions • Design, configure/develop, test, deploy, and support business projects in a Zendesk environment • Develop mid-tier API systems merging different third-party systems. Experience with the Zendesk API suite is a huge plus • Mentor and train Junior developers • Champion Samsara’s cultural principles as we scale globally
Requirements
• 5+ years of software development experience building and scaling enterprise customer-facing products and services • 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform. Experience with Zendesk App development is a huge plus • Experience building zendesk solutions, microservices and customer-facing APIs • The ability to write technical specifications, define business solutions, and convey ideas to business users in a meaningful yet insightful manner is extremely important • Must have a track record of building, deploying, and scaling distributed, highly available, large-scale, high-performing multi-tenant SaaS applications • Strong problem-solving and analytical skills with the ability to design complete solutions which are simple yet effective and very scalable • Previous experience handling and supporting mission-critical enterprise systems. The ability to diagnose and respond to interruptions and critical issues in a timely manner is of vital importance • Customer-first, build for a long-term mindset with the ability to make practical decisions when working through configuration choices • Experience with Python, JavaScript, and at least one public cloud platform such as AWS, Azure, Google, Rackspace, or other related cloud platforms • BS/MS in Computer Science/Engineering, or equivalent technical experience
Benefits
• Full time employees receive a competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund • Much, much more
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