Program Manager - Digital Transformation

April 15

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Sand Cherry

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Sand Cherry is a consulting firm specializing in delivering strategic business solutions to a variety of clients across numerous industries, including broadband, telecommunications, IT, media, healthcare, and financial services. The company excels in areas such as business process optimization, customer experience enhancement, and digital transformation. Sand Cherry's experienced consultants provide tailored solutions in project management, strategic initiative leadership, and business process optimization to help businesses streamline operations and achieve their growth goals. They are particularly noted for their innovative approaches to digital solutions and their commitment to diversity and inclusion in their business practices.

Business & Customer Operations • Customer Experience • Marketing & Product Innovation • Digital Solutions • Customer Acquisition & Retention

51 - 200 employees

📡 Telecommunications

📋 Description

Company Profile At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success. Overview We are looking for an experienced Program Manager who will manage and implement digital transformation initiatives for clients looking to adopt digital technology in order to digitize non-digital products, services or operations. Program workstreams may cross a variety of departments with the goal of increasing value through innovation, invention, customer experience or efficiency. This role requires a strategic leader proficient in managing and implementing complex programs to ensure success through adjustments to scope, budget, communications, and timing. This role will collaborate with cross-functional stakeholders, support and guide them through digital transformation projects utilizing their experience in digital technical and formal project management methodology. This role must be able to identify roadblocks and overcome obstacles and be able to share this knowledge. This role requires strong executive communication skills. This position is fully remote, primarily working in EST time zone.Qualified candidates must live in the United States and be able to work EST hours to qualify. Duties & Responsibilities Drive complex programs through the development of strategies that support business cases and high-level project plans. Ensure the integration of projects by adjusting the scope, timing and budgets based on business needs while coordinating with Project Managers to define the program plan. Improve project management processes by serving as a subject matter expert (SME) Drive the program management process to deliver project scope on time and within budget with responsibilities that include directing work efforts, reviewing integrated project plans, escalating, and communicating resource needs, supervising quality reviews and managing issue resolution. Track key project milestones and recommend/make adjustments to complete projects on time and ensure high-quality deliverables. Identify and prioritize opportunities to achieve enterprise goals or enhance program strategies by partnering with senior leadership and other stakeholders within the business community. Encourage enterprise-wide excellence by supporting all efforts to simplify and enhance the client experience.

🎯 Requirements

Minimum 7 years project management experience specifically with business transformation, digital transformation and/or change management experience. Proficient in prioritizing and organizing programs while defining key performance indicators (KPIs) and metrics. Ability to effectively analyze and interpret data and show sound judgment to accomplish job duties. History of influencing internal and external stakeholders while developing working relationships with peers and project members. Expert at managing large, complex, strategic projects and budgets that impact the entire organization. Successful track record of implementing program and project plans and monitoring progress, resource usage and quality. Advanced knowledge in conducting risk assessments and developing plans to eliminate or mitigate identified risks. Able to work independently with minimal supervision and guidance. Effective written and communication skills with all levels of an organization. Confident when preparing and delivering data-driven presentations. Deadline-driven with the ability to resolve issues while working under pressure in a fast-paced environment. Proficiency with Smartsheet, JIRA, Excel, PowerPoint, Chalk, & MS Outlook.

🏖️ Benefits

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.