Senior Support Engineer
June 3
Description
• Work closely with our Enterprise customers to resolve technical issues and answer questions • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues • Develop standard solutions, author self-serve resources, and improve documentation where needed • Be the customer’s voice and use people's feedback to help improve our product • Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities • Build and maintain support infrastructure, tooling, and workflows • Take part in Sanity’s developer community rotation and help answer questions • Liaise between customers and internal teams during incidents and escalations • Continuously research best practices and learn existing and upcoming features of Sanity's content platform
Requirements
• 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js • Experience debugging complex technical issues with other developers and end-users • Passion for helping others be successful and fulfill their potential • Demonstrated capacity to quickly learn new concepts and technologies • Self-starter who takes initiative and is energized when there is no obvious solution
Benefits
• Positive, flexible, and trust-based work environment • A very global, multi-culturally diverse group of colleagues and customers • Remote in Europe • Comprehensive health plans and perks • A healthy work-life balance that accommodates individual and family needs • Competitive salary and stock options program
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