Support Architect

September 17

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SAP Fioneer

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Core Banking Software Solutions • Core Insurance Software Solutions • Financial Services • Cloud Solutions • Digital Transformation

501 - 1000 employees

Founded 2021

Description

• Develop complex framework covering diverse topics and requirements such as compliance, business processes, quality assurance and diverse landscapes. • Evaluate risks, impact and estimation for change requests and other customers’ requests. • Align and build a strong relationship with key stakeholders from product support, engineering and service delivery as well as across the different division of SAP Fioneer. • Ensure continuous improvement and development through defining service enhancements and improvement roadmap. • Establish the trusted advisor role at customer and ensure customer satisfaction. • Anticipate customer’s needs and deliver high quality, value-added services and solutions which elevate the profile of our products/company in the eyes of the clients.

Requirements

• Strong experience in architectural role with focus on identifying innovation potential with customers. • Strong experience in the financial services environment as an enterprise solution architect. • Experienced in application value discussion and identifying innovation potential. • Strong experience in stakeholder management at all levels delivering clear status on service delivery and efficiency. • Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences. • Previous experience in working with business stakeholders as technical expert. • Experience planning and coordinating technology resources balanced against operational needs. • Open minded, innovative thinker and adaptable to changes, enjoying working in agile environment.

Benefits

• Opportunity to shape the fast-changing financial services landscape. • Flexibility to work and gain experience in different areas of the company as you grow your career. • Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio. • Work with some of the smartest and most driven individuals around the world. • Competitive compensation package and countless growth opportunities. • Flexible working policy, so you can work when and where it's comfortable for you. • Unparallel impact + Exponential growth + The best of both worlds + Bold innovation + Constant development. • Lean hierarchy environment with focus on your growth in providing individual career paths.