Customer Success Manager, German-speaking

September 17

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💰 Series A on 2022-01

Description

• Driving adoption, utilization, and growth for your portfolio of customers, supporting them in optimizing their SaaS procurement practices through success planning • Consult and enable customers to work successfully with our product by setting up the right processes to find, select, and buy new SaaS tools • Develop and manage long-term relationships with key customers and multiple stakeholders across each company • Surface opportunities to expand existing accounts when it’s right for the customer • Run commercial renewal process end-to-end, looking to retain and upsell accounts • Partner with our SaaS Procurement Specialists and Product teams to solve customer requests and deliver value • Analyze and detect risks early in the customer journey, and drive an action plan for impactful resolution • Develop product expertise, providing the best customer training and helping to discover aspects of the product align with their desired outcomes

Requirements

• You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline • You have 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting • Experience in B2B SaaS and/or procurement experience is a strong plus • You are highly adaptable, able to work in a fast-paced and ever changing environment • You possess strong interpersonal skills and experience building strong relationships - internally and externally (C-level) • You are a self-motivated and proactive team player who is able to prioritize your book of business • You have a drive for action and delivering customer outcomes! • You have outstanding written and oral ability in German and English • Experience working with Gainsight is a plus • You thrive working remotely (we don't have an office)

Benefits

• Build strong technical and market expertise in the high-growing SaaS market • Full responsibility from day one • Work with our amazing international team (we have Sastronauts from 30+ different nationalities) • Fully remote (you can work from anywhere) • 30 days of vacation • Flexible working hours • Learning budget • State-of-the-art equipment and equipment budget • In-person Gatherings • Mental health support via Nilo.health