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👉 Remote Jobs NetworkThe #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.
Data Access Governance • SoD Monitoring & Remediation • Continuous Controls Monitoring • RBAC / ABAC Policy Management • Infrastructure Access Security
501 - 1000
đź’° $130M Private Equity Round on 2021-09
August 6
The #1 Converged Identity Platform with Intelligent Access Governance for Employees, Third Parties & Machines.
Data Access Governance • SoD Monitoring & Remediation • Continuous Controls Monitoring • RBAC / ABAC Policy Management • Infrastructure Access Security
501 - 1000
đź’° $130M Private Equity Round on 2021-09
• Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
• Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%)
• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials
Apply NowAugust 4
201 - 500
Manage health plan customer lifecycle and build relationships to enhance outcomes.
August 3
51 - 200
Drive customer success and solutions engineering for mobile app marketing clients.
August 3
Drive customer success and renewals for solar energy data solutions.
August 3
51 - 200
Manage customer relationships and ensure product adoption for a cloud-based auto-repair shop system.
🇺🇸 United States – Remote
đź’° Venture Round on 2022-03
⏰ Full Time
🟡 Mid-level
đźź Senior
🏆 Customer Success
August 3
201 - 500
Implement and manage technology solutions for healthcare providers using Suki's services.