Technical Account Manager

August 30

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Saviynt

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Data Access Governance • SoD Monitoring & Remediation • Continuous Controls Monitoring • RBAC / ABAC Policy Management • Infrastructure Access Security

501 - 1000

💰 $130M Private Equity Round on 2021-09

Description

• Communicate with customers and internal teams to explain products and implementation schedules. • Review technical requirements, schedules, and customer interactions. • Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs. • Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs. • Identify the services and support customers to make effective and productive use of Saviynt platform by bringing in thought leadership in architecture and design. • Produce Service implementation estimates and plans to support the implementation of Saviynt solutions. • Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions. • Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch. • Managing the ongoing relationship with customers to ensure that they continue to make effective use of Saviynt products. • Analyze customers’ support requirements and identify areas where the Saviynt can offer improved service or reduce support costs. • Communicating the Saviynt vision and product roadmap • Managing upsell and cross-sell opportunities, negotiating contracts and pricing • Driving expansion opportunities

Requirements

• Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain • Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs • Professional work experience as part of an enterprise software company or systems integrator. • Experience interfacing and communicating with clients and partners • Experience in managing multiple projects • Experience with project planning, resource management, scope, schedule and status, documentation. • Familiarity with web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience