Network Operations Engineer

December 17, 2024

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

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SBA Communications

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SBA Communications is a leading provider of wireless communications infrastructure. The company specializes in developing, leasing, and managing communications infrastructure, including towers, small cells, and distributed antenna systems. They operate in various markets including the United States, Central and South America, and Africa. SBA Communications provides services to both private and public networks, catering to property owners and investors with site development, construction, and leasing services. Their business model supports connectivity solutions that enhance public safety and network accessibility.

1001 - 5000 employees

Founded 1983

📡 Telecommunications

💰 Private Equity Round on 1997-01

📋 Description

• Provide first-line technical escalations for technicians supporting multiple disciplines (Transport, DAS, Microwave, Data Centers, and ISP). • Provide higher level surveillance and incident management support for the organization. • Monitor local switching, networks, systems and applications to include troubleshooting, tuning and maintenance as well as execute proactive measures to reduce equipment outages. • Provide on call support to the 24x7 Network Operations Center and its technicians. • Identify and analyze network events from Network Management System (NMS). • Troubleshoot and evaluate network problems and repair as applicable or recommend the best solutions while escalating to next tier support and above, according to NOC procedures. • Follow through and assist in troubleshooting after escalating to next tier team. • Resolve service issues that involve multiple users or ones that cannot be resolved by the lower level techs. • Escalate to Sr Engineer, as necessary. • Responsible for configuration audits to ensure the organization’s standard configuration and execute fault & performance management processes. • Respond to network incidents and activities which include supporting SLA commitments between Network Operations and customers (internal and external). • Work independently with little supervision while providing clear documentation of activities, including customer, management, and reporting oriented information as well as detailed technical information. • Understand and respond properly to escalation procedures. • Inform management in a clear, concise, and timely manner of any customer or technical issues. • Complete and maintain quarterly internal training and certification standards. • Maintain a professional attitude and appearance while exhibiting a personable, polite, and patient behavior at all times. • Provide technical guidance and assistance to NOC team members during network deployments and ongoing operations. • Support skills development program for Tier 1 NOC technicians. • Work cross functionally with other team members and groups within the organization. • Other projects and duties as assigned.

🎯 Requirements

• Bilingual in English/Spanish preferred • Associate's Degree in Engineering or computer science related degree; or High School Diploma/GED and 4+ years' experience in DAS operations, supporting Internet Service Provider (ISP) and IXP. • Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination. • Knowledge of switching, routing, and transport technologies and concepts, particularly as related to network services. • Understanding of various network related services DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, and SNMP. • Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook. • Valid Government Issued Driver's License • Cisco Certified Network Associate (CCNA) • Juniper Networks Certified Professional (JNCIP-DC) • Information Technology Infrastructure Library (ITIL)

🏖️ Benefits

• Competitive benefits and compensation package