Solutions Engineer

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Description

• A Solutions Engineer serves as the technical expert within a sales team • Work closely with clients to understand their needs and demonstrate how products or services solve their challenges • Hybrid of technical and sales responsibilities, requiring in-depth product knowledge and strong communication skills • Collaborate with the sales team to identify and understand client needs and business objectives • Develop and present tailored product demonstrations, proof of concepts, and technical presentations to prospective clients • Ask questions and listen to produce an accurate picture of customer requirements • Serve as the primary technical resource during customer interactions • Design product trials or pilots, help ensure smooth implementation and technical validation for customers • Work closely with product management and engineering teams to provide customer feedback and suggest product improvements • Provide post-sale technical support and ensure successful product deployment and integration • Maintain a deep understanding of the company’s products, industry trends, and competitive landscape • Create technical documentation, including proposals, solution designs, and customer-specific configurations • Attend industry events, conferences, and webinars to stay updated on technology trends

Requirements

• Bachelor’s degree in computer science, Engineering, Information Technology, or a related field • 5 Years of experience working in this role at an MSP accepted in lieu of a degree • Strong understanding of cloud computing, SaaS, networking, or software development concepts • Ability to simplify complex technical solutions and communicate them effectively to both technical and non-technical audiences • Hands-on experience with technical platforms or software solutions (Windows Server, Windows Desktop, Mac OS, Microsoft Products & Azure, Backup and disaster recovery, ConnectWise platforms, product sourcing sites, Auvik) • Experience with scripting, process development, and system integrations is a plus • Excellent problem-solving skills • Strong interpersonal skills and the ability to work collaboratively with cross-functional teams • Willingness to travel as needed for client meetings and events

Benefits

• EPO medical plan option • HSA medical plans with employer contributions to HSA Account • Dental • Vision • Company-paid life insurance • Company paid short- and long-term disability coverage • 401K savings plan with a generous company match • Company-wide well-being program to lower health insurance premiums • Tuition Reimbursement Plan covering up to $5,250